Professional family mediation in Cardiff, helping families address separation, divorce, child arrangements and finances.
Our Cardiff family mediation service helps separated couples and parents approach important conversations with greater clarity. Meet an accredited mediator online and discuss your circumstances from a private location where you feel comfortable.
We support families with decisions about children, money and property, creating a balanced process that can reduce conflict and avoid unnecessary family court proceedings.
We provide online family mediation throughout Cardiff, including Canton, Pontcanna, Roath, Cathays, Penylan, Llanishen, Llandaff, Whitchurch, Grangetown and Cardiff Bay. Our mediators also help families in Penarth, Barry, the Vale of Glamorgan, Caerphilly, Pontypridd, Newport and communities across South Wales.
Online sessions allow each participant to join from a separate, confidential place without travelling into Cardiff or coordinating journeys between different areas. This flexibility can make family mediation easier to arrange around employment, childcare and other responsibilities. Our Cardiff family mediators can support discussions about parenting schedules, where children live, holidays, communication, the family home, mortgages, pensions, savings, debts and future financial needs. The mediator remains impartial and ensures both participants have an opportunity to explain their priorities. Rather than imposing an outcome, we help you exchange relevant information, consider possible solutions and work towards practical agreements that reflect your family’s circumstances.
Our online family mediation service gives families throughout Cardiff and South Wales access to accredited support, even when participants live in different towns, cities or parts of the UK.
Wherever you are based, our experienced mediators provide the same confidential guidance, with appointments arranged to work around your family and other commitments.
EXCELLENT
Based on 14 reviews
Posted on Google
Matthew NewTrustindex verifies that the original source of the review is Google.
"I recently used First Steps Family Mediation and was incredibly impressed by their professionalism, efficiency, and care. The administration team made the entire process seamless, and communication was excellent from start to finish. I am particularly grateful for their ability to facilitate separate shuttle sessions, which ensured a completely safe, neutral, and comfortable environment throughout. I highly recommend their services to any parent navigating family mediation."Posted on Google
Brenna PearsonTrustindex verifies that the original source of the review is Google.
So professional, helpful and kind. Thank you to Sam for all her help.Posted on Google
LisaTrustindex verifies that the original source of the review is Google.
Absolutely amazingPosted on Google
JmicsterTrustindex verifies that the original source of the review is Google.
Excellent service from Sam & her team, They are sharp, analytical, and highly skilled at keeping conversations productive. They saved us months of litigation and significant legal fees by helping us find a mutual resolution in just a few sessions. Exceptional professionals.Posted on Google
Gabriella CordinerTrustindex verifies that the original source of the review is Google.
I didn’t think mediation would work but first steps were supportive and understanding of my children’s individual needs and helped us reach a better future. I recommend Sam and the team, we are so grateful for all your help.Posted on Google
Richard BakerTrustindex verifies that the original source of the review is Google.
Never thought I'd undertake mediation. But I'm glad I chose First Steps. At a stressful time in life, they were professional, supportive, helpful, and very knowledgeable. I never felt talked down to or made to be the bad guy. Would very much recommend them for anyone facing those difficult conversations. A neutral space to talk openly, and freely.Posted on Google
Tee JTrustindex verifies that the original source of the review is Google.
The management are very concerned about the clients experience - had a situation, she found a solution when she really didn’t have to and she made good on what was said to me - let’s hope the rest of the experience is to the same level Thankyou for your professionalismPosted on Google
Timothy RumbelowTrustindex verifies that the original source of the review is Google.
Compassionate and caring - totally recomended!Posted on Google
Mark SteeleTrustindex verifies that the original source of the review is Google.
If only the whole divorce procedure was as simple as dealing with First Steps. Karen and Samantha at the Plymouth office were absolutely amazing, providing reassurance, empathy, professional advice and genuinely cared about me and the process I was going through. I would whole heartedly recommend First Steps if you have any mediation requirements and add my thanks to them for everything that has been done by them.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more